Payment can currently be made via:

Square - through the website

Online banking - Sort code: 23-05-80, Account number: 21017299 (please add your booking reference number as an identifier).

Credit cards:

Please note that there currently no administration charges applicable.

Refunds

Please note: Cash refunds are not given, however in the event of adverse weather the value of your payment will be held and made available for a future booking / bookings for 12 months from receipt. If this situation arises please call for advice.

Please ensure that you check the dimensions of the items booked online, as refunds will not be given if operators arrive and cannot install items due to size or obstruction issues not correctly measured or pointed out by the customer.

All rentals that are booked through us are automatically covered by our weather insurance, this means that should it be wet, high winds or snowing (or any extremes of temperature be it high or low) then we will cancel your outdoor inflatable without charge.

PIPA facts

Site Visits

Site visits can be requested if you are unsure about the size, location or suitability of the function area. Site visits by us alleviate sizing mistakes and therefore potential issues. These are currently charged by your postcode delivery price. Please call for more information.

Bounce Unlimited Terms and Conditions for Dry Hire Agreement - June 2024

Please ensure you read and / or print a copy of the above Terms and Conditions.

Bounce Unlimited Dry Hire Agreement form - June 2024

You will be asked to complete a Dry Hire Agreement form prior to installation.

Please note any special and / or additional services on hires may result in the Terms and Conditions being specifically changed for that customer and / or event. You will be notified of the changes upon hire of the items.

Late pick up requests and bookings that are deemed to be late or Short Notice may incur an additional charge (which will need to be paid prior to item delivery).

Delivery

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process.

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.

Some important sections of our Terms and Conditions are detailed below.

Please make a special note of the specific Terms and Conditions sections below:

Delivery, Access and Site Permission

26. If entrances or exits are obscured, or area measurements or descriptions given by the Hirer are incorrect, and the item/s hired are unable to be delivered or fit in the area/s, the Hirer will still be liable for the cost of the hire with no refund given. Please check the website for inflatable item dimensions, remembering that space around item is required

27. Please ensure that areas where the hired items are to be situated are not waterlogged from previous adverse weather, and are clear of all items including debris, waste, litter, sharp objects and animal faeces or excreta etc

28. Can you ensure that parked vehicles do not hinder delivery of the hired item/s.Bounce Unlimited operators will not wait for items or vehicles to be moved to make areas accessible. Please do not wait for the delivery text message to be sent before removing items to make areas accessible

29. Hired item/s will not be delivered via access through a property.If this is the only option for hired item/s to be delivered, please contact us first. If you do not contact us before the item is delivered, this may result in cancellation of your hire on site without a refund.If a Via Property Delivery is agreed, photographs and / or measurements will be requested from the hirer if a site visit from a Bounce Unlimited operator has not been arranged.Bounce Unlimited will ask for the Dry Hire Agreement to be signed which includes a liability against damage waiver to the property and contents in the instance of a Via Property Delivery

30. The person named on the hire agreement (the Hirer) remains responsible for the item/s hired (even when delivery is for another address).Once delivery is made to the address the person signing the Dry Hire Agreement then becomes financially responsible for the item/s and their loss, theft or damage

31. Hirers must have written authorised permission for use of any public property or land (commonly a reference to parks, playgrounds, car parks, streets and sidewalks) from the required authority, company or owner (for example from the relevant Council or landowner). Please ensure that you have requested and received permission, as Bounce Unlimited will request a copy of the official documented permission as proof before the hired items are unloaded and installed. Do not book or pay for item/s until you have the official documented permission

32. Ensure that the full and accurate post code of where the items are to be delivered to is given. Post code information that is given purposely incorrectly or otherwise at the time of booking will result in the hire being cancelled without refund. Our operators will not forward the hired items on to another location.If your postcode does not come up in the search online or drop-down bars please give us a call, and ensure that you do not enter a postcode similar to where you wish the item to be delivered just to complete the booking.

Booking, Payment and Refunds

33. When booking ensure to give as much correct information as possible. Any information entered into the system that is found to be purposely inaccurate or false at the time of booking will lead to the cancellation of the hire without refund.Inaccurate, false or conflicting information input into the website booking system may lead to your booking being either incorrectly processed or not processed and rendered invalid due to the website booking system being question and answer sensitive

34. Payment for hired items is to be made at least 3 days in advance of the event by payment methods detailed on our website.Until full payment is received your booking (including a 50% payment) is deemed as a provisional hire only. Failure to pay the full amount by the required time in advance will result in the provisional hire being cancelled without refund. Cash payments are not accepted. Short Notice bookings (hires booked within 48 hours) have to be made through calling the office. Please note that full payment has to be made at the time of this type of booking and a late charge may be applied

35. We do not give cash refunds.Bookings cancelled due to adverse weather conditions will result in the customer receiving a credit note for the full amount which is valid for 12 months. In the event that a refund is agreed (at the discretion of the business) they are given in all circumstances minus an administration charge currently of 20%

36. All Extras / Add Ons (this includes generators, games, cars, popcorn machine, candy floss machine etc) will have a refundable holding fee added to the price. The holding fee will be refunded upon receipt of the items being returned in the condition that they were hire in. The holding fee will not be required for events manned by Bounce Unlimited staff.

The full Terms and Conditions in a pdf version can be found on this Terms and Conditions page.